Payment Policy – Coffee Lab

At Coffee Lab, we are dedicated to providing a secure and convenient shopping experience. Our Payment Policy outlines the accepted payment methods, billing process, and any conditions related to payments. Please review this policy carefully to understand how payments are handled when you shop with us.

1. Accepted Payment Methods

Coffee Lab accepts the following payment methods for online and in-store purchases:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover
Digital Payment Platforms: PayPal, Apple Pay, Google Pay
Gift Cards: Coffee Lab-issued gift cards (online only)

Payments must be made in full at the time of purchase, and we do not accept cash-on-delivery for online orders.

2. Payment Security

Coffee Lab uses secure payment gateways to protect your personal and payment information. All transactions are encrypted, and we do not store your credit card information on our servers.
By completing a purchase, you agree to provide accurate payment information. If payment cannot be processed due to insufficient funds or incorrect information, your order may be delayed or canceled.

3. Billing and Charges

Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase. Please retain this email for reference.
Billing Address Verification: To protect against fraud, we may verify your billing address and may contact you for additional information if needed.
Currency: All prices are listed and processed in USD. If you are purchasing from another country, your bank may apply a currency conversion rate and fees.

4. Payment Issues and Resolutions

Payment Declines: If your payment is declined, please verify the details entered and try again. If issues persist, we recommend contacting your payment provider.
Duplicate Charges: If you notice a duplicate charge, please contact Coffee Lab at [email protected]/+17182575488, and we will promptly resolve any discrepancies.
Fraud Prevention: Coffee Lab reserves the right to cancel orders that we suspect to be fraudulent or involve unauthorized use of payment methods.

5. Refunds and Cancellations

Refunds: Please review our Return Policy for eligibility. Approved refunds will be processed within 5-7 business days and issued to the original payment method. Refund times may vary depending on your financial institution.
Order Cancellations: Orders can be canceled before they are shipped. If your order has already been processed, please refer to our Return Policy for details on returning eligible items.
Non-Refundable Items: Gift cards, sale items, and perishable items (e.g., opened coffee beans) are non-refundable unless a quality issue is verified.

6. Subscription Services (if applicable)

Subscription Payments: If you enroll in a Coffee Lab subscription service, payments will be billed on a recurring basis as specified at the time of signup.
Updating Payment Information: You can update your payment information anytime via your account settings.
Cancellation of Subscriptions: Subscriptions can be canceled at any time. However, to avoid charges for the upcoming cycle, please cancel before the next billing date.

7. Discounts and Promotions

Promotional Codes: Discount codes must be applied at the time of checkout and cannot be combined with other offers unless specified.
Gift Cards: Coffee Lab gift cards are redeemable only at Coffee Lab and are non-refundable. Please protect your gift card code, as Coffee Lab is not responsible for lost or stolen gift cards.